Smart City Plan "planning for a better life"

General Information

Municipality: Firenze

Country: Italy

Inhabitants: 358.000

Description of Measure and Categorization

By taking an integrated and co-productive approach to strategic city planning, Florence adopted a Smart City Plan to coordinate every sector of influence, driving the city to sustainability, innovation, social inclusion and citizens' wellbeing.

For the development of the Smart City Plan (SCP), the City Council of Florence, with the collaboration of SPES, has implemented the STEEP methodology, modelling the transition together with local stakeholders, and the first step taken was the set up of the governance structure for the smart planning process. The current configuration of the City of Florence's organizational structure (more than 5000 employees) is the result of a complex redefinition of the different roles and tasks of the directorates. In 2010 the Covenant of Mayors (CoM) working group was created for the provision of specific competencies with a participatory, holistic outlook. The CoM group has been updated to cover also the SCP issues: 11 departments have been involved and a technical assistance foreseen playing the role of an external coach providing expertise; procedures and responsibilities have been clearly designed and the interactions optimized. The Working Group is dynamic and open to any suggestions regarding any internal and/or external components that demonstrate or develop a stake in the plan's implementation and the achievement of the proposed objectives.

The model chosen foresees the mentioned internal group playing the role of the owner of the planning procedure and interacting with several “habitat teams” formed by specific stakeholders and citizens. 

A stakeholder analysis was carried out with a list of the contacts to be involved in energy-ICT-mobility sectors but also associations and services providers have been included. Due to the important transformation ongoing regarding the metropolitan area, the neighboring municipalities involvement has been promoted. Moreover, the administration has opened a dialog with different subjects in the worlds of business, scientific research and so on.

The ‘model 0’ developed by the Working Group (Smart, Inclusive, Innovative and Sustainable Florence in 2030) has been provided to all the stakeholders, feedback has been collected and further thematic meetings organised on the basis of the interest shown.

From the perspective of active participation, which describes how the current administration adopts all of its Plans, the communication plan was created on the basis of two primary tools (non-stop institutional communication and direct participation). Citizens have been reached through social media activities and by interacting with associations and representatives.

A final public debate, the Maratona dell’Ascolto, has been organised on 15th of July 2015 to close the development phase. The event was open to anyone interested in providing feedback or receiving information and more than 130 people attended.

After the maratona, comments and contributions have been collected and a final version of the plan has been developed for formal adoption in September 2015.

In the first part of the plan both the vision and the ambitious goals decided with stakeholders are explained.

In the second part of the document, the sectors involved are detailed with actions, case studies and KPIs (baseline, 2030 and 2050 horizon).

The sectors are:

  • Integrated planning,
  • Public Administration Efficiency,
  • Energy Efficiency,
  • ICT,
  • Mobility,
  • Prosperity & Liveability
  • Communication.